Senior Technology amp Training Support Specialist

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Senior Technology & Training Support Specialist
Category:
Education
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Department:
Information Technology Services
Locations:
Lancaster, PA
Posted:
Mar 3, 2023
Closes:
Open Until Filled
Type:
Full-time
Position ID:
159459
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About Franklin & Marshall College:
Franklin & Marshall College is a residential college dedicated to excellence in undergraduate liberal education. Its aims are to inspire in young people of high promise and diverse backgrounds a genuine and enduring love for learning, to teach them to read, write, and think critically, to instill in them the capacity for both independent and collaborative action, and to educate them to explore and understand the natural, social, and cultural worlds in which they live. In so doing, the College seeks to foster in its students' qualities of intellect, creativity, and character, that they may live fulfilling lives and contribute meaningfully to their occupations, their communities, and their world.
Job Description:
Franklin & Marshall College is recruiting for a full-time Senior Technology & Training Support Specialist
Job Details:
Location
: F&M Campus - Lancaster, PA
Classification
: Full-time, Exempt
Schedule
: 40 hours, M-F
Reports to
: AVP & Director of Technology Support
Department
: Information Technology Services
Compensation commensurate with experience
: $48,400 - $54,450
Job Description:
The Sr. Tech & Training Support Specialist is directly responsible for providing technology and training support to the F&M community. They work closely with the Director of Technology Support Services, tasked with developing and implementing technology support and training strategies that include operating systems, application software, back-ups and preventive maintenance. This position will assist in coordinating communications to college community, as well as entail the management and administration of various projects, IT related.
Essential Functions:
Oversee and direct the training program for ITS. Maintain current knowledge of operating systems, application software and industry trends and standards in order to assist end users.
Assures the ITS team is providing relevant training and support to campus users, either in person or in the form of online documentation; at times providing this support directly. Plays a lead role in ensuring the department's website and portal presence is providing the information campus users expect
Serves as the lead, when necessary, prioritizing end user requests when added clarity is needed; actively tracks cases and monitors customer service trends for all of ITS and brings issues to the attention of ITS leadership team.
Develop and Maintain Technology Guidelines and Tech Docs as well as preparing, design and implement weekly New Employee Orientation. In conjunction, post weekly technology tips.
Administer and manage specified college licensed software. Serve as Helpdesk contributor. At times, anchor the desk and offer some specialty training at opportune times of the year. (Ex. immediately following common hour, August/January start-ups, etc.)
Work closely with other Technology Specialists on management tools, computer hardware and software. Conduct training on variety of tools such as: Google Drive, Adobe, 2-step verification and security initiatives.
To learn more about the Information Technology Services Department, please click HERE
Requirements:
Bachelor's degree is required
Minimum of 1-3 years related experience is required
Advanced level of proficiency using Google apps for education is required
Advanced level of proficiency using webhelpdesk, and webinar tool kit is preferred
Intermediate level of proficiency using Macintosh and Windows hardware, audio and AV equipment is required
Ability and willingness to provide excellent service and to work in a collegial manner with students, faculty and staff, and other constituencies is essential.
Additional Information:
Offers of employment are contingent upon the successful completion of reference checks, a criminal background verification, and verification of credentials. The College will coordinate these verifications.
Franklin & Marshall College requires all employees to provide proof of COVID-19 vaccination by sending a scanned copy of their completed vaccination card to Human Resources. Employees may request a religious or medical vaccination exemption by contacting Human Resources.
Full-time members of the Franklin & Marshall College professional staff receive competitive starting pay and a comprehensive benefits package that includes health coverage, dental, vision, generous retirement savings plan contributions, education benefits for employees, spouses and dependent children, and enjoy access to all College facilities including dining venues to suit all tastes, recreation and fitness facilities, and libraries, plus access to College performances, lectures, and events. To learn more about our Benefits, please visit our Benefits Page
Franklin & Marshall College is committed to having an inclusive campus community where all members are treated with dignity and respect. As an Equal Opportunity Employer, the College does not discriminate in its hiring or employment practices on the basis of gender/gender-identity, sex, race or ethnicity, color, national origin, religion, age, disability, veteran's status, genetic information, family or marital status, sexual orientation, or any other protected class.
Application Instructions:
All submitted materials must be submitted via this online process. We regret we are unable to accept applications or resumes submitted via mail, email, or ****.
If you experience difficulty submitting your resume or cover letter, please CLICK HERE
for assistance. If you have previously applied online to a position at Franklin & Marshall College and want to check on your submission or make changes, please CLICK HERE
to log back into your account.

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