Learning Facilitation Professional 2

Profile

Description

The Learning Facilitation Professional 2 conducts or facilitates training courses for organization employees or external audiences. The Learning Facilitation Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

The Learning Facilitation Professional 2 plans, coordinates, and implements various aspects of training programs for participants throughout the organization, including but not limited to instructor-led and virtual instructor-led training. Assist and promotes a training environment that is conducive to learning and exchanging information. Identify training gaps and partner with subject matter experts of the Member Services department as well as external departments to propose and participate in developing business solutions. Responsible for ensuring all classes have the necessary access and the proper technology solutions to commence training. Oversees the initial onboarding experience of our new hires in completing mandatory computer-based trainings, accessing their platforms and navigating the systems. Tracks and monitors any training delay. Assist in creating and maintaining training resources, including building test questions bank for all training modules and process implementation. Ensures all mandatory training certificates are stored in the appropriate location and forwards to the corresponding team if applicable. Responsible for ensuring all necessary step-up action items are completed before transitioning a new hire class into on the job training. Ability to create a remote office environment conducive to live training delivery. This includes quality internet connection that can support video sharing and computer audio and a professional backdrop which limits visual and audio disruptions for learners. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Introduces new and different training methodologies that promotes patient safety, member advocacy and compliance adherence. Follows established guidelines/procedures.

Required Qualifications


1 or more years of training or learning development experience
Proficiency in Microsoft Office applications including Outlook, PowerPoint, Microsoft Project, Publisher, Visio.
Experience using a wide variety of training tools to effectively facilitate to a wide audience.
Adept in using technology and facilitation techniques to engage learners through virtual settings.
Excellent communication skills, communicating effectively with leaders, team members, learners and other associates in the organization.
Building professional rapport
Have a clear understanding of professional boundaries
Communicating training needs and gaps
Communicating observed learning, performance and/or behavioral patterns
Ability to work well independently and with a team.
Ability to support and work in an agile environment.
Forward thinker.
Ability to express business problems by initiating business solutions.
Ability to travel.
Work At Home (WAH) - Please note this permanent position allows you to work at home indefinitely.
WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required. A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information


Preferred Qualifications


Advanced Degree
Understanding of curriculum design and adult learning principles
Experience using a wide variety of training tools to effectively facilitate to a wide audience.
Experience managing projects or processes


Additional Information

Location: This permanent job is working from Home.

Hours: The hours are Mon-Fri, 8am-8pm EST, with flexibility outside of regular hours, including after hours and weekends in order to meet business and CMS required demands.

Training: Initial training is a Total of 10 weeks (Combination of theory and practicum). Weekend or after hours training may occur based on CMS changes or Regulatory Compliance requirements.

Travel: There is 25-30% travel required based on team seminars and development/strategy sessions frequency. Continued self-education and training will be required to succeed in this job.

No Vacation for the first 90 days of employment: Due to training requirements, no vacations are permitted for the first 90 days of employment.

Video Interviews:

As part of our hiring process, we will be using an exciting interviewing technology provided by ModernHire, a third-party vendor.

As a work at home (WAH) position, Humana will be deploying virtual and video technologies for all hiring activities. Requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes.

Scheduled Weekly Hours

40

Company info

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