Operations Training Manager

Profile

:text,ActualValueFromSolar:null},{QuestionName:Job Description,AnswerValue:\u003cp\u003e\u003cspan\u003e\u003cb\u003eJob Summary \u003c/b\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eSupports company by ensuring proper implementation of all training programs in the assigned region as well as in other regions as necessary.\u0026nbsp; Effectively manages the existing training programs and assists in creating new programs/classes as necessary.\u0026nbsp; Manages and tracks training curriculum for store managers.\u0026nbsp; Implements certified training store and certified trainer programs in respective markets.\u0026nbsp; Assists in the development of new franchisee training for newly signed franchisees.\u0026nbsp; Communicates changes in operational policy and procedures to all necessary parties.\u0026nbsp; Assists operation colleagues as necessary.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003cb\u003eKey Responsibilities \u003c/b\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eConducts needs analysis and determines short and long term training needs for regional markets.\u0026nbsp; Assists in providing cost/benefit analysis to show projected impact of training programs.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eManages the training process to accommodate needs of new and existing franchisees.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eContinually reviews material to ensure company operations/franchisee receives the most up-to-date training materials in classes. Adapts quickly to market demands and plays a key role in adjusting training programs as necessary.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eCommunicates operational procedures to regional markets on a timely basis and assists in updating manuals as needed. Develops locally-relevant training procedures and materials as appropriate.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eWhere and when applicable, works with quality assurance and research and development to implement new products and procedures and communicates these to regional markets.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eAssists in working with internal or external resources to design training manuals, videos and in-store training aids.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eOversees the classroom training for company stores and franchisees, whether conducted personally or with market franchisee’s training staff.\u0026nbsp; Develops training class schedules with franchisee’s training staff and communicates these to appropriate individuals.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eExecutes and manages the train-the-trainer process throughout the region for all market trainers.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eAssist in the development of and presents workshops at franchisee meetings, company rallies, annual regional conventions and business conferences as needed.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eSupports and presents corporate colleague training and development programs. Develops and conducts mandated training associated with federal, state or local laws (OSHA, sanitation etc.).\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eOversees and implements the certified training store program in all regional markets.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eOversees and implements a local-market certified training manager program for regional markets.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eSupports the required training curriculum by store position and multi-unit position, for all regional staff.\u0026nbsp; Monitors compliance and develops plans for continuous improvement.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eProvides training functional support and developmental guidance to field staffs, including market/franchisee trainers.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eSupplemental Job Functions\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003ePerforms market training audits throughout the region, evaluating class material, instructors’ performance and record keeping.\u0026nbsp; Reports the training audit findings to all appropriate leadership.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eAssists in conversion and new store openings by traveling to those markets and training company and franchisee colleagues at all levels.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eMay assist with any needed training associated with large buy/sells.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e4.\u0026nbsp;\u0026nbsp; Assists priority markets (franchise and company) in recruitment efforts for part-time and full-time colleagues.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003cb\u003eMinimum Knowledge, Skills and Abilities \u003c/b\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eBachelor’s degree in business, training and development, communication or related field. Equivalent work experience may be considered.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eAt least 5 years’ experience in training and development within QSR (quick service restaurant) industry, including roles of increasing responsibility.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eEvidence of strong interpersonal, relationship building, negotiation and influencing skills.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eEvidence of excellent written and verbal communication, presentation and classroom instruction skills.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eAbility to fluently communicate (reading, writing and speaking) in English. Demonstrated analytical and critical thinking skills.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eThe ability to be innovative in the methods of which training courses are designed and instructed (i.e. multi-media approach, webinars, etc.) and the ability to create a method to document training initiatives.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003cspan\u003eAwareness of adult learning processes.\u003c/span\u003e\u003cspan\u003e \u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eAbility to review all operational and training materials for accurate translation ensuring procedures and classes are communicated in a professional way and reflect the Little Caesars culture.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eAbility to travel by airplane and/or automobile to distant markets at least 50% of the time and adhere to company travel policy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eAbility to travel throughout the region as well as ability to secure and maintain necessary credit and passport/visa/government documentation required to do so.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003cb\u003ePreferred Knowledge, Skills and Abilities \u003c/b\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eRestaurant training and/or operations experience.\u003c/span\u003e\u003c/p\u003e\u003cdiv\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003c/div\u003e,VerityZone:jobdescription,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Req Number,AnswerValue:6114BR,VerityZone:autoreq,QuestionType:text,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Detroit,VerityZone:formtext6,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Functional Area,AnswerValue:Training,VerityZone:formtext5,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:State,AnswerValue:Michigan ,VerityZone:formtext2,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Posted Job Title,AnswerValue:Operations Training Manager,VerityZone:formtext7,QuestionType:text,ActualValueFromSolar:null}],GQId:2989,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:6114BR,Title:Operations Training Manager, Training,JobSiteId:6894,Link:https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=26290\u0026siteid=6894\u0026PageType=JobDetails\u0026jobid=977322,isEverGreen:false},JobDetailFieldsToDisplay:{Position1:formtext3,JobTitle:formtext7,Position3:[formtext5,formtext6,formtext2],Summary:jobdescription,Section2Fields:[autoreq,jobtitle,formtext4]},BrandingConfiguration:{\brandingSettings\: {\Responsive_AdvancedCSS\: \\,\Responsive_BackgroundColor\: \#FFFFFF\,\Responsive_BackgroundImage\:
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Company info

Detroit Tigers, Inc.