EMR Trainer

Profile

Description

CenterWell Senior Primary Care, a subsidiary of Humana Inc., is the new brand for a primary care medical group practice with centers open or opening in Florida, Georgia, Kansas, Louisiana, Missouri, Nevada, North Carolina, South Carolina, Texas and Arizona. CenterWell Senior Primary Care has a strong emphasis on senior-focused primary care for members of Medicare Advantage health plans and is committed to providing personalized, high-quality primary care combined with an excellent patient experience. CenterWell Senior Primary Care has experience in both the treatment and management of most chronic and acute-care conditions. The practices also provide health education and value-added, well-being services at the centers and around their neighborhoods to help both patients and community members improve their health.

At CenterWell Senior Primary Care, we want to help those in the communities we serve, including our associates, lead their best lives. We support our associates in becoming happier, healthier, and more productive in their professional and personal lives. We promote lifelong well-being by giving our associate fresh perspective, new insights, and exciting opportunities to grow their careers. Our culture is focused on teamwork and providing a positive and welcoming environment for all.

The Healthcare Trainer creates and implements processes, programs and training (workflow, technology and Value Based Care model) to ensure the staff and facilities in emerging markets are fully prepared for successful operations. Work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. Responsible for many primary care practices in an assigned area.

Responsibilities

The Healthcare Trainer collaborates concurrently with primary care center care team members, market leaders, preceptors, process, training and design organization. Secures needed resources, and establishes/verifies key performance indicators to ensure readiness. Leads the transition to ongoing operational processes. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas to connect the dots within the market. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures. Has advanced level knowledge and a deep understanding of clinical workflows. Will conduct in person, classroom, one on one and virtual learning sessions for all care team members. The role will frequently leverage existing training resources or create new training resources using various media. When not training or documenting, time will be spent in the clinics identifying knowledge gaps and forming a plan to resolve in collaboration with leadership.

Will facilitate new or updated workflow, technology and care model training to include any changes or new implementations and ensuring staff understanding. Is located in their designated market and the majority of their time will be spent working alongside clinic staff when not training to ensure continuous feedback loops occur. Ensures preceptor sign off and ensures the preceptors have what they need to play a lead role in the market coaching and auditing every day. Will be expected to travel to assist in new market implementation as needed.

Required Qualifications

2 or more years of hands on clinic experience

2 or more years of technical experience

2 or more years of training experience

Strong written and verbal communication skills

Prior experience with delivering presentations to all levels of leadership

Demonstrated ability to translate analytics into action and use the data to impact and influence business outcomes

Microsoft Office proficiency - able to write queries, create forms, reports presentations, and documents in Word, Power Point, Access and Excel

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Must be willing to travel 20-50%

Candidate must reside in the San Antonio are.

Preferred Qualifications

eCW EMR Certification

Additional Information

Scheduled Weekly Hours

40

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources

Company info

Humana Inc.
Website : http://www.humana.com