Clinical Application Trainer Pharmacist Or Nurse

Profile

Description

The Clinical Applications Trainer (aka Senior Technology Sales Professional) promotes and sells a portfolio of technical products and/or services and solutions directly to current and new end customers. The Senior Technology Sales Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

This position is for Enclara Pharmacia, a Humana company. Enclara, is a wholly owned hospice and palliative care pharmacy business acquired by Humana in 2021. Enclara is the nation's largest full-service pharmacy benefits manager (PBM) specifically for the hospice and palliative care sectors. Serving over 450 customers and nearly 100,000 patients nationally, Enclara works closely with hospices to reduce pharmacy costs, improve patient care and support caregivers through: digital innovations, flexible medication access, one-on-one clinical support, and excellent customer service.

Responsibilities

Summary:

The Clinical Applications Trainer is responsible for promoting technology solutions to existing and prospective clients. This position includes leading the full sales cycle for moving existing clients from outreach, to presentation, to legal and financial communication as well as negotiation. Additionally, the position requires setting and maintaining a schedule for procuring data elements, and guiding clients through the initial steps of the implementation process. The Clinical Applications Trainer will work closely with Systems Integration, Pricing Committee, Legal, Implementation, Account Management, Sales and other team members to ensure successful implementation.

Location: Remote USA with a preference for CT or MT time zones.

Essential Duties and Responsibilities for the E3 Specialist:

Manage the outbound and inbound existing client sales cycle related to technology offerings

Develop and implement account penetration strategies and tactics in order to realize both corporate and customer objectives

Provide daily, weekly, monthly, and quarterly reports regarding goal attainment, client meeting/contacts, sales cycle data/information and other reports required by direct manager and executive team

Prospecting, warm/cold calling, business letter writing, e-mail communications, provision of follow-up materials (references, sample information, utilization analysis... ), due diligence data collection, coordinating efforts of other departments as needed

Work with Implementation and other support departments to successfully implement internal and external clients on E3/DoseSpot and other platforms as requested

Document all stages of sales cycle in CRM application(Salesforce)

Obtain and surpass assigned census and utilization targets as outlined

Work in tandem with Sales, Account Management and Client Relations to schedule meetings and calls with clients to drive the sales process

Schedule calls with clients to present the service options available based on EMR and ePrescription vendors and confirm requirements

Schedule meetings and communicate regularly with staff at Enclara Pharmacia and the hospice as necessary

Attend state meetings as needed or upon request

Attend national hospice meetings as needed or upon request

Other duties as assigned

Qualifications:

Ability to educate hospice staff to Enclara Pharmacia model offerings

Ability to work independently, multi-task and manage multiple priorities

Ability to work under pressure to meet changing priorities, meet deadlines and make good decisions with minimal supervision

Strong organizational and time management skills, with excellent follow-through

Strong commitment to client service, team orientation, and desire to succeed

High-energy with a sense of urgency, detail oriented and thorough.

Excellent verbal, written communication, creative, interpersonal, and presentation skills.

Account management and customer relationship skills, with the ability to problem solve

PC Skills - Microsoft Office and other software products

Ability to work closely/collaboratively with other departments to ensure completion of tasks

Ability to develop a professional rapport, diffuse volatile situations and maintain a dynamic and professional demeanor both outside and inside the company

Ability to travel overnight up to 3 days/week

Education and/or Experience:

A Bachelor's Degree preferred or a minimum of 5 years of healthcare, account management, or sales experience, preferably healthcare related

Licensed Nurse, strongly preferred.

Computer Skills

Strong working knowledge of the following:

Microsoft Business Suite of tools

Use of a laptop, plus remote connectivity tools for use in a variety of settings (home, office, hotel, hospice site... )

Ability to learn and use SalesForce application

Ability to assimilate other required technology tools

COVID 19 Vaccination:

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field. Every associate and contractor who work inside a Humana facility or in the field, regardless of vaccination status, must complete a daily health screening questionnaire.

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email/text correspondence inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Work-At-Home Requirements

WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.

A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.

Satellite and Wireless Internet service is NOT allowed for this role.

A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com