Technical Trainer

Profile

We currently have a great opportunity for a Technical Trainer for our Los Angeles office. This position will be responsible for developing and delivering training content that makes complex concepts come alive in hands-on, instructor-led, virtual, or online training sessions. Working in collaboration with the Technology Solutions Team, this person is technical, customer-centric, enjoys problem solving and is a quick learner with exceptional communication skills.

About You

Self-starter:

You anticipate what is needed, take initiative and make things happen.

Systematic:

You prioritize. You put first things first and are methodical in executing an ever-changing to-do list.

Professional:

You focus on the client and excel at following through

Organized:

You pay attention to the details.

Adaptable:

You find roles with flexible parameters energizing. You are able to work independently and part of a team.

Curious:

You invigorate others with your smarts, curiosity and sensitivity to context.

What You'll Do

Conduct new hire and roll-out training sessions via classroom or distance learning on Firm applications.

Update and customize course curriculum and collaborate with internal stakeholders to gather the information and use it to develop supporting educational materials as needed.

Complete administrative duties to ensure and track attendance, course completion, and measure the effectiveness of the training.

Update learning platform and ensure the learning paths are properly structured for the various roles.

Maintain positive and collaborative relationships with individuals at all levels of the organization.

Perform advanced troubleshooting and research of incidents and problems, working with the user if coaching is needed.

Maintain a strong eye for design and for finding exciting and creative ways to deliver training information and material.

Proactively stays informed of current trends in training, technology, emerging and competitive Legal software technology, and educational delivery.

Requirements

Minimum 3 years work experience in technical content training, development and delivery in the legal industry

Strong technical skills and expertise with:

Microsoft 365

Document Management Systems (iManage Work 10)

Power PDF, Docusign

Litera Desktop, DocX Tools, Forte

RingCentral, Zoom

Excellent oral and written communication skills

Compensation

Salary to be based upon experience and education

We offer comprehensive benefits including medical, dental, and vision as well as 401(k) and vacation time.

To apply, please send resumes to jkwan@coxcastle.com

Company info

Cox, Castle & Nicholson LLP
Phone : 310.284.2200
Fax : 310.284.2100
Website : http://www.coxcastle.com